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Competences: Book Discussion Chapter 2

Chapter 2 - Preventive Measures

What examples can you think of where our library's philosophy and policies are out of sync?  Do some of our policies and procedures inadvertently trigger a patron's unexcpected anger?

Chapter 2 - Preventive Measures

Discuss the following, "Another negative attitude commonly held by library staff - but rarely discussed - is a sense of superiority...Preconceived notions (prejudices) held by staff can lead them to demonstrate the very behaviors that library users commonly complain about," (Rubin, page 18).

Chapter 2 - Preventive Measures

This chapter discusses patron expectations, what are some expectations our patrons have for our library?