Skip to Main Content

RCLS
LibGuides
Competences
Book Discussion Chapter 1

Search this Guide

Competences: Book Discussion Chapter 1

Home
Link to EPL Technology Competencies Libguide
Employee Learning & Growth Program
Websites for Reference
23 ThingsToggle Dropdown
Diffusing The Angry Patron DiscussionToggle Dropdown
News Feeds to Keep in the Know!
Youth Services CompetenciesToggle Dropdown
- YS Competencies
Acquisitions Competencies
Passport Agent/Post Office Worker CompetenciesToggle Dropdown
23 Things - ReferenceToggle Dropdown
For Other Libraries Considering Competencies
Go to Library Homepage This link opens in a new window
Link to EPL Digital Library This link opens in a new window

Chapter 1 - A Primer on Anger

Discuss the last time a patron expressed anger at you. How did you respond?

<< Previous: Diffusing The Angry Patron Discussion
Next: Book Discussion Chapter 2 >>

Last Updated: Oct 19, 2016 2:32 PM
URL: https://guides.rcls.org/sampleofcompetences
Print Page

Login to LibApps