From Outreach to Equity by Robin Osborne; American Library Association, Office for Literacy and Outreach Services Staff (Contribution by)Publication Date: 2004-06-01
Providing equity of access is the business of every department in the library. Growing from the leadership initiative of 2003-4 ALA President Carla Hayden, this multifaceted guide answers both why and how. Following successful models from around the country, any library can take steps to improve access to information for all, encompassed within the library's service delivery system. Quality service appears in a wide variety of programs. Learn from the specifics: Serve immigrants and refugees inspired by the InfoBUS example; Connect prison inmates to library services; Build community around local information and referrals; Bridge the digital divide; Incorporate multilingual materials; Hire and train with an eye to outreach; Pair up advocacy and outreach to leverage results; Gain authoritative, detailed, and practical guidance for policies, practices, and model programs that integrate outreach services into the daily