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RCLS: ILS Services: Ongoing Issues

Ongoing Issues

  Status Description
23 Open Libraries with branches cannot edit branch items with their normal login. They've been given temporary logins while this bug is fixed.
24 Open Envisionware is not correctly blocking access to patrons with No Internet Access selected.
25 Open Holds are not fulfilling holds.  Holds are being checked out, but the hold stays on account as a request.
27 Open Some records were split into multiples even when the # of items attached were well below the 500 item limit.
28 Open Multiple copies of items are being selected to fill holds. This will cause some libraries to pull a hold, but it has been filled by the time they get to the desk.
29 Open Errors Placing Holds in RCLS Go. Placing holds in RCLS Go sometimes produces an error 400 or an error 500. These holds can be successfully placed by staff in Koha. The issue is present in Aspen too.
32 Open Periodicals records are not exporting properly from Symphony. Koha record is incomplete and/or incorrect. In some cases, these records are completely lacking any holdings from 2023 or 2024. In other cases, since-deleted items appear in the export without explanation.
33 Open 'New' banners that typically appear in Aspen Discovery are temporarily turned off. This is because the banners are based on when the items were first detected by the Aspen Indexer. Because we just migrated, that would be everything, so they are not useful right now.
36 Ongoing Migrated bills missing bill notes. Many have been added. If you have an undescribed bill, check with Martha at msullivan@rcls.org to see if it's on her list.
37 Open Known Bug:  'Availability' is essentially looking for whether something is checked out, so even if something is not actually available for a patron to check out (for instance, not for loan items, in transit, damaged), the availability filter will not exclude that bib. Additionally, in some circumstances -e.g., items being on hold - they won't show as unavailable in the Location column.
39 Open Staff cards cannot be used to log into 3rd party apps and services that are authenticated with libraries' 5-digit prefix.
     

 

Resolved Issues

Status Description
1 Resolved 8/9/24 Reading history for some users did not migrate to Aspen.
2

Resolved 8/8/24

 Replacement Price has been populated, using the Item Price. Items assigned a LOST status will now bill the correct amount.  Items migrated with a LONGOVERDUE/LOST charge may require price adjustment and writeoff on the Accounting screen.
3 Resolved all expired holds should appear correctly in the Holds waiting past their expiration date tab
4 Resolved Holds history has been reloaded. View this on a patron account by selecting Holds history in the left-hand menu. This information is kept for 45 days.
5 Resolved Removed some placeholder data that had been penned in the "Guarantor" field, and some non-authorized collection codes
6 Resolved 8/8/24 Aspen Discovery is showing Hold Position. 
7 Resolved 8/10/24 Record-Level Item Type column from the check in table. Record level item type does not affect circulation and is not relevant to that table.
8

Resolved 8/19/24

 Accession (purchased/added) dates are wrong.
9 Resolved 8/19/24 SMS via MessageBee still sometimes fail.
10 Resolved 8/19/24 Aspen Team has reported that the indexer, responsible for updating item status, has caught up with our initial migration load
11 Resolved 8/21/24

Seeking clarification on why emails are receiving extra copies of their print notices in their inboxes. The emailed versions are redundant with the notices found in Access Files. These will not longer be emailed.
12 Resolved 8/21/24

Some issues with phone notifications. Too many concurrent calls error. Should be resolved but waiting to watch the error logs for a few more days. Error log is clear again today.
13 Resolved 8/21/24

Some patrons were incorrectly assigned the Seniors label.  These patrons were changed back. The Adult -> Senior automatic cron has been adjusted to prevent this error.
14 Resolved 8/21/24

Item templates created before migration cannot be edited. See Alex's allrcls email from 8/20/24.
15 Mostly Resolved 8/21/24

Claims returned items generating fines. Libraries running into this can write off the fine and manually put the item into claims returned (button on the right of the checkout table). Data Librarian has put these into the Koha Claims Returned table. Items that were already billed can be handled with the above instructions.
16 Mostly Resolved 8/21/24

Some Large Print books are intermingled with regular print books in Aspen. Items with Large Print item types or Large Print Shelving Locations are now being correctly split. Aspen devs are aware of a bug that prevents items not using either to display as "Book" despite belonging to a Large Print bibliographic record.
17

Resolved 8/21/24

 Holds not unsuspending.
18 Resolved 8/21/24 Emailed checkout receipt has been formatted to be less, and I quote, hideous
19 Resolved 8/23/24 Items marked as Withdrawn status not checking in.
20 Resolved 8/23/24 Museum Pass Item Type, not being charged Late fine. Certain miscellaneous Item-Types were not charging fines, but are now properly coded.
21

Unresolved 8/26/24

 Suggestion: Can the Patron Note in RED re: Patron Profile be removed? This cannot be done without removing other necessary alerts. Not currently possible and would require a development request.
22 Resolved 8/27/24 "Damaged Item" added to dropdown of options on Manual Invoice.
38 Resolved 8/30/24 Can FAX be added to Point of Sale? Yes. Added to requesting library.
35 Resolved 9/11/24 Library Staff member accounts are incorrectly being charged fines.
40 Resolved 9/17/24 Senior profile cards are incorrectly accruing fines.
26 Resolved 9/16/24 This is the ticket about the Aspen Indexer not completely keeping pace with changes in Koha.
30 Resolved 10/1/24 "Title as Phrase" Search Not Working. Search for common titles using keyword search and include the last name of the author along with the title keywords. This item is as resolved as it can be. The elasticsearch results have had their weight adjusted.
31 Resolved 10/1/24 Report 91 doesn't return expected Results. BWS Support is working on an updated Detailed Cash Report.  Resolved by Report 119.
34 Resolved 10/5/24 Aspen Admin accounts are turned off while the BWS team does a lot of background work in Aspen. While we wait, we can streamline our logins by assigning Aspen permissions to our Koha logins. This would mean one less credential to remember. Email Alex at alex@rcls.org directly with the subject line "Aspen Admin" and include the Aspen Administrator account you used to use along with your current Koha username and I'll set these up. You'll then be able to log into both Aspen and Koha using the same info once access is turned on.

Request Form

Reports: Coming Soon

Purchase Alert
Purchase Alert (0 Copies)
List Transits From
List Transits To
User Count by User Profile
User List with Notes
User List by Municipality
Blocked Users
Unpaid LOST Bills of Users of Specified Library
Last Copy Items
List Charges Previous Day
Holds by Hold Library
Direct Access Report

Reports Coming Later

User Reports Resident/Non-Resident
Items with No Price
Bill Payment Detail by Month/Year
Previous Quarter Missing items
Previous Quarter Lost items
User List of Expired Users