RCLS MS 365 / Email Services: Shared Mailbox Access

If your Director or Supervisor has let you know that you have access to a Shared Mailbox, there are two ways for you to log in and manage the mailbox:

While logged into your own MS365 account in a browser, click on the round initial icon in the upper right corner and choose to Open another mailbox. Enter the name of the shared mailbox and click Open. The shared mailbox will open in another tab where you can read and manage the mailbox. Most people with access will have permission to reply and send email from the shared mailbox. 

Alternatively, a shared mailbox can be added to your account as a folder. When logged into your own MS365 account in a browser, hover on the word Folders in the folder column. Click on the three-dot menu and choose to Add a shared mailbox. Enter the name of the shared mailbox that you have been given access to, and then click Add. The shared mailbox will appear at the bottom of your list of folders. Open the shared mailbox folder to read and manage the mailbox. Most people with access will have permission to reply and send email from the shared mailbox.