Nanuet Staff Connects: Adult Reference

UBS visited today and troubleshooted our cardstock problems.  Here are the instructions for printing on cardstock.  Do not insert cardstock into regular paper tray.  The instructions will be laminated and posted at ref desks, and will be on staff site too.

Cardstock Printing Instructions  (for staff only)

1.  Lower side tray.  Insert blank cardstock.
2.  Use Touch Screen on public copier to select these options:
   1. LTR
   2. Favorite Paper
   3. P1
   4. OK
3. On Ref PC, go to Windows Start icon
4. Search for Printers / Scanner
5. Adult Reference
6. Print Preference
7. Paper Source
8. Multi-Purpose Tray, Select Apply
9. Submit your print job

When finished printing cardstock, repeat 3-7, then select AUTO, select Apply.

Double-sided?  Print 1 side.  Then reinsert in side tray FACE UP, UPSIDE DOWN.

Sean at Valley Cottage Library has put together a LibGuide for Koha training. Please review and explore at:

https://guides.rcls.org/kohabootcamp

Telephone Holds for On-shelf items / New Procedure

1.  After finding item on shelf, request patron barcode number. 
2. Display Title holds for item / title.  HOLDS > Display item holds.  If there are no holds, place hold for patron and check in.  Bring item to front desk with slip.  If there are any holds, follow next step.  
3. Place a hold on the item
4. Go to menu HOLDS > Reorder Hold Queue.  See where patron is on the list.  If not first, right click on name.  Cut.  Paste their name / barcode to the top.  Right click at top of hold list, choose insert row above.  Patron should be at top of list.
5. Check in book. 
6. Route book with hold slip to front desk.

This procedure REPLACES using NANTELRES, which should never be used, and makes sure that the items go directly to our hold shelf and not to another library.

Since most magazines are read in-house (we have some statistics on circulation, but not much), I'd like to get a better idea of which magazines are being used.  In order to do this, please take the following steps with any magazines you find out on tables. Madavena, can you let pages know to participate in this new practice rather than just reshelving?  

1. Bring pile / single issues of an abandoned magazine to the reference desk.
2. Librarian will go to "Special" menu in SIRSI and then "Mark Item Used." 
3. Scan barcode for each magazine.  
4. Return magazines to shelving cart. 

Thanks for your help with this!

The administering of the Literacy Solutions volunteer tutor program has returned to its home base at the New City Library. You'll continue to see LS volunteers meet with students here at Nanuet (Christina said they currently have 10 tutors working here).

Forms have been printed for the following needs and are being kept below the Literacy Solutions tutor log binder behind the adult reference desk:

• Request an English Tutor
• Request a Citizenship Coach
• Become a Literacy Tutor
• Monthly Tutor Hours Log

PDF's of the forms are also now stored on the Staff Connects site > Reference > Forms / Promotional.  All are alphabetically under Literacy.

Anyone interested in getting a tutor or becoming a tutor can fill out a print form or have a librarian fill it out for them.  Please ASK what they prefer as they may require assistance in getting it filled out.  We had been using the online forms on Literacy Solution's website, but it appears sending print forms is preferred.

After completing, put the form in an interoffice or other envelope and direct to New City Library via interlibrary mail labeled "Literacy" or "LSNY."

To:  NWC

Attn: LSNY / Literacy Solutions

Email Address Accuracy in Evanced

This is a reminder to be very careful when typing in email addresses into evanced.  I just went through the Dinner and a Movie for May and found at least 4 errors in email addresses.  

• Using Find a Patron to copy a previous registration record is not recommended as it will copy errors over and over.  That is clearly one reason this is happening.  
• Basic typos like .bet instead of .net, or Helen.Sand instead of Helene.Sand were noted
• Take your time.  Verify the spelling with the patron after typing it in. 

I added a subpage of the Reference tab to host monthly reference desk calendars.  In addition to emailing to anyone on the schedule, I'll upload the PDF here for easy access from home.  

New York State Talking Book & Braille Library

Please take note of a new tab beneath the Refference tab on this site (Staff Connects) for the NYS Talking Book & Braille Library.  This new page contains information on this free library of braille and audio materials which is available for free to any eligible borrowers.  Take a moment to read up on this service.  

We will also add a brief summary of this service under the adult services tab of our public web site in the future.  

I printed 20 brochures to promote this service, and also added a sign in the audiobook zone.  If you need to print more brochures, the PDF is at the bottom of the newly created page under Reference.  

Language Collections in RCLS

To see which libraries in RCLS have special language collections, see the spreadsheet under the Reference tab in the A - Z Directory, Language Collections in RCLS.  

Thank you, Sam for doing the RCLS survey and compiling all the responses in this spreadsheet.  

In an effort to make the money sheet at reference easier for Mary and Radha to read, please follow these rules and examples for entering amounts:

1.  Do not write dollar sign $.

2.  Do not write cents sign.  

3.  Enter sixty cents as .60

4.  Enter one dollar and twenty cents as 1.20

5.  Enter four dollars as 4.00  

5.  Write as clearly as possible.

Money Sheet at Reference

The cash drawer at Reference has been over quite a bit.  Please make sure all cash being taken for copies and faxes is marked on the money sheet.  

Also, please take time to make your writing legible.  Admin have had problems interpreting handwriting recently. 

Thank you!

Please take note of the new section / tab on Staff Connects:  Museum Pass information for librarians.  This would be the information previously in a Word doc in the folder on the main reference desktop.  This site is for librarians ONLY.  Public information on museum passes can be found on our web site or in the brochure.  

I've made an attempt to simplify the text, and also added a Quick Guide at the top for you to consult about whether tickets are required or not.  

It can be stressful helping patrons get tickets while providing regular reference service, so please call back to one of the other librarians if others are on staff for support.  

Lastly, keep in mind that occasionally we will have lapses in renewals and need to take those out of circulation. I'm making an attempt to keep everything in line, but please take note of renewal dates on cards as a double-check.  

Zooming on Chrome in SymphonyWeb

I've reported the folllowing problem to RCLS and Frontline: in Chrome browser, when Zooming in Symphony Web to make the font size bigger 125% or bigger, the screen will start jittering making it unusable.    

The only solution so far is to use the Firefox browser.  You can zoom up to 170% before the screen starts jittering in Firefox.  All the bookmarks from Chrome are imported into Firefox on both reference stations.  

• Storm King will be closed starting December 12 and will reopen on January 14, 2023 for Winter Weekends (Saturday and Sundays ONLY).

  *** During Winter Weekends (January 14 – March 19), Library patrons can check out the Museum Pass for the Saturday or Sunday that they wish to visit Storm King Art Center. Simply show the pass at the admissions booth upon arrival for your free 6-person car admission.

• A quirk with Symphony Web on Chrome at the 2 reference stations has been noted.  If using the browser Zoom to 125% or more to increase the font size, Symphony will start glitching and making a constant jitter motion in the scroll bars, making it impossible to use.  The problem has been tested on other PC's and it doesn't seem to be an issue elsewhere, but you may experience it. 

Placing Holds on DVD Sets

Most libraries are not breaking up box sets into individually barcoded discs any longer, but it's worth reminding everyone that if you're ordering a TV show or other multi-part set, and notice that at least ONE of the libraries has barcoded their discs individually, you will want to place a COPY hold on a library that loans the item as a set, or place multiple copy holds if the only copy has been broken up into separate barcodes.  

This will prevent a patron from getting just one disc of a box.  

Not sure how to place a copy hold?  Please let me know so we can go over it.  

-Bob

Hanging Flyers without the Mess

A simple request to not hang flyers with tape as shown below.  In addition to looking messy, it's hard to remove the tape from the surface in as little as a week.  Instead, make a simple o-shape or donut with a piece of tape, sticking its ends together, and place on the back of the flyer.  Super easy to remove and looks much neater.  Thank you!

For all future tech help  / computer issue reporting at Nanuet, please use the email address: 

support@frontlineds.com 

NOT  robert@frontlineds.com or calling Rob directly. 

The support@frontlineds.com address will automatically create a ticket which Rob wants.  

Editing Email addresses on Evanced

There is a way to edit an incorrect email address in Evanced other than making a note in the NOTES field.  As you probably know,  you can't edit registration details from the Attendance list of an event.  Some of us have been adding the correction to the NOTES field, but that won't automate an email and is not the preferred method.  Instead, follow these steps:

1.  After confirming the correct email address, go to Find Patron in Evanced on left menu.  

2.  Search for patron using first and last name fields. 

3.  There may be multiple instances of that patron based on event registered for. The email address should be in red since it has not been verified due to an inaccuracy.  Choose the most recent registration date and click Edit on right menu. 

4.  Make the change to email address field, then click on button Resend Verification Email, and click button Save.  That will update the email address.  

As always, remember to confirm the email address for any registration as this is most important for communicating and automating Zoom links to be sent.  

Our Colleen Hoover books are flying off the shelves  -  without being checked out.   We have decided to shelve her books at the circulation desk to try to curb the theft.  Bob ordered a bunch of new books.  We are making 1 of each title 7 days and all the other (regardless of age) 14 days.  I will make a Circ Desk sticker for the titles.

The books will still be listed as new or express fiction.   Please DO NOT give the book to a patron without checking them out first.  We will put a sign up directing patrons to the circ desk.  Please enforce the limit of 2 express books per patron.

Book Club Sets

One copy of each book club set that we own is now being stored below the ScannX machine with a sign that says, "We have multiple copies of these titles in storage.  15+ in most cases.  Ask a Librarian to reserve a set for your own book club!"

The storage location for the sets is below the music CD browsers under a cloth.  Each box is labelled with its contents.  If a patron inquires about using a set for their own book club, please ask for the expected date of their meeting, name of book club organizer, telephone number, and forward that information to me.  I don't want anyone to have to dig through the boxes while they are here.  I'll make the set available at reference for their members to pick up individually.  

Thanks to everyone who helped with this project.  We now have more room for science fiction to be shelved at accessible heights and room for adult graphic novels to expand.  

Open Play registration

If a patron wants to register for Open Play, please know that registering them for the first day in September does not register them for the entire season (it wasn't created as a recurring event).  If they wish to register for all Open Play sessions, you will need to go to each day and register individually.  Recall previous patron will save you some time on this.  

As a related note, due to the extensive time required for this kind of thing in evanced, especially when registering for friends at the same time, I'm going to create a simple Event Registration paper form for times when you are busy.  This will allow us to get their information down clearly (patron can fill out), and put in evanced later when time permits.  The form is at reference and on the Staff Connects site.

Nanuet Library has started a subscription to Weiss Financial Ratings, which provides:

• Independent, Unbiased Financial Strength Ratings of Banks, Credit Unions & Insurance Companies
• Conservative Buy-Hold-Sell Ratings of Thousands of Stocks, Mutual Funds & Exchange Traded Funds
• Create your own Personal Account to create a Watchlist, get Upgrade/Downgrade Notifications and Log In from Anywhere
• Medicare Supplement Insurance - Which Plan to Choose, How Much it will Cost, Compare Rates & Plan Benefits

It's listed as one of our featured databases at https://guides.rcls.org/nandatabases and is available directly at https://greyhouse.weissratings.com/

Promotional flyers are available at the circulation and reference desks.  

Only Nanuet cards will have access, and users will login with their library card number.  

There are tutorial videos available to view at https://greyhouse.weissratings.com/promote-subscription.  

Please let me know if you have any questions.

NAN@RCLS.org Account

In order to protect patron privacy, we need to take action with the NAN@RCLS.org account and make sure people's documents are not being stored unnecessarily.  

After printing documents for patrons from the NAN account, be sure to DELETE all related emails.  After logging out of the email, the account is now set to automatically empty the contents of the trash / deleted folder.  

Guest Pass Batch Printing

It was the practice in the past to batch-print many guest passes in the morning for the day.  I usually see them leftover clipped together, and am uncertain if they are current day passes or not.  It seems best practice to just print on demand as needed going forward.  

Library Card Sign-up Month

"We know you love your library card. Refer a friend who doesn't have a library card,  

and you both will get a raffle ticket for a chance to win a new Kindle Fire (no ads!)  There’s no limit on the number of referrals and raffle entries you can make!  Help us mark National Library Card Sign-up Month (September) by sharing your enthusiasm for your home library with your friends and neighbors! 

 

Stop by the Nanuet Library circulation desk to get your referral form to give to a friend.  This raffle is only open to Nanuet Library cardholders or current residents of the Nanuet School District.

The eligibility period runs from 8/30/22 until 10/28/22."

I anticipate the question, "Can I enter just by signing up for a new card without being referred by someone?"  The answer will be no, but that new cardholder can be encouraged to take a form and go make a referral to someone else and then be entered.  

The form will be double-sided as shown below.  Please let me know if you have any questions about this.

Copier and Humidity

The reference copier is giving intermittent dog-eared pages and misaligned prints.  We had this evaluated last summer, and the reason was the humidity.  

They advised us to replace paper with a full ream of paper at a time to avoid the remaining paper getting humidified and warped. 

Also, reprint at no cost for our patrons if copies are unacceptable.  

Legal Forms

Looking for free legal forms on the web, for example a landlord rental agreement form, can be frustrating with many sites leading you on and then asking for payment.  Nanuet Library subscribes to Gale Legal Forms database and is accessible here:  https://guides.rcls.org/nandatabases/government  Forms can be customized in Word or downloaded as a PDF.  

A-Z Help Directory

I would like to get away from sticky reminder notes on the reference desk windows.  As a solution to this, I've transferred most of that information to a new box seen on this page, below Forms / Promotional called "A-Z Help Directory."  I will update this with any useful information, so please forward anything you would like to see added here to rboyle@rcls.org. 

Regarding the Self-Checkout feature on the RCLS Gateway app.  Within the app, you will see Self-Checkout as an option -- it says "Within a library, skip the checkout desk line and checkout your items with your phone camera." 

In the event a patron asks about using this App option, only Washingtonville Library has this feature turned on, so it won't be usable here.  If you do pursue it by clicking on Self-Checkout, the message says "You are not currently in a library location.  To use self-service, you need to be in one of our library locations."

Adult Summer Reading Club

Staff Contacts: Kristen McInerney & Janis Kowalski

Summary:  Adults read the books they choose.  After reading 3 books, patrons log their books using the form here: https://rcls.libwizard.com/f/NPLSRC  Paper versions of the form are also available at the adult reference desk.  

Optional: Attend the Book Cafe meetings: July 7, July 21, August 4, August 8, August 11 (Grand Finale).  Patrons must register ahead of time so that adequate food can be ordered.  Each meeting will allow patrons to talk about the books they are reading.  

Either way of participating (or both) qualifies the patron to be entered to win one of two reading backpacks full of gift cards. 

Evanced Registration

When registering patrons for events on Evanced, please follow these guidelines.  There are too many inaccuracies on Evanced lately which are leading to patrons not being notified about events, or not getting Zoom links due to simple typographical errors.  

• Email verification.  Write the email address down clearly on a piece of paper when the patron reads it to you.  Do not make assumptions.  Ask questions if needed.  After writing the email down, ask the patron to review it carefully.  Only after it is confirmed should you enter the email into Evanced.  
• Along the same lines, don't copy and paste an email address from the SIRSI patron record without confirming it with the patron.  Errors happen there as well, and email addresses change.  
• Type slowly.  Take your time with this process.  If you're registering the patron for one event and then using the "Recall Previous Patron" to automate other event registrations, any errors are duplicated.  

Thanks for your attention to this.  

FROZEN PC'S

When you encounter a frozen PC in adult reference, either in patron session or not, please notify Rob Manea immediately by email at:

robert@frontlineds.com

Include PC station # with your report to him.  

Also, continue to document incidents on the print log to the right of reference.  

ADULT SUMMER READING

Patrons have started to inquire about the adult summer reading process.  When a patron registers, they will receive a link to the form which is used for reporting.  In addition, Kristen M. will be giving out bookmarks with the link to use.  Reference will have copies of those bookmarks to give out in the near future.  Lastly, although online submission is preferred, we will have paper copies of the book reporting form to give patrons.  

Take note of this organization which helps people in need - Helping Hands for the Homeless of Rockland.  

From their site: 

Helping Hands is a front line, volunteer-driven, interfaith-based human rescue organization in Rockland County that finds, engages, and assists people in their time of dire need who are homeless, in need of housing, or food insecure, regardless of their circumstances.

Helping Hands provides hot and cold food, clothing, and hygiene supplies & services, and advocates for its constituents by connecting them with providers of housing, medical, mental health, addiction, and immigration services.

Helping Hands values the establishment of a safe haven, the creation of a kind and caring atmosphere, and the restoration of dignity lost.

The organization works in consortium with like-minded organizations, local and state governments, houses of worship, and the private sector to solve complex problems for its constituents.

https://www.rocklandhelpinghands.com/

Please be attentive to the inbox of the NAN@rcls.org account when you are on the reference desk.  

After retrieving messages from the phone system and responding to the patron, please delete the email transcription message which will be in the NAN@rcls.org account so that it is clear it has been responded to.  

Please be careful when dealing with museum pass returns.  After checking one in, return the empty browser box to the floor (kept in the "Museum Passes checked out" holder).  Today, there was an actual pass box out on the floor.  

Thanks for your attention to this.  

There are 2 new print logs to take note of at the adult reference desk:
 

1.  Envisionware Login problem log.  Please record any instance of a patron not being able to login with their library card here, especially when two or more attempts are required to get in.    
2.  PC Freeze Log.  Please record any instance of a frozen PC here, whether it be while the patron is using the PC or when the PC is inactive (look for this in AM when starting your shift).  

Rob needs this information to fully investigate our computer situation and find solutions with Envisionware help staff. 

Thanks for your help with this.

Boscobel House & Gardens announced a change to their museum pass policy.  In short, patrons can visit the GROUNDS with the pass only, no advance timed tickets needed.  GUIDED HOUSE TOURS or GUIDED GROUNDS TOURS require advance tickets (in order to receive the discount for a GUIDED HOUSE TOUR or GUIDED GROUNDS TOUR (or to make a reservation for grounds admission in advance) the Library Pass patrons will need to enter the discount code: MEMLIB21 on the second page of the registration form when signing up.)  We can help the patron get the tickets as usual.  See full message below.

GROUNDS ADMISSION 

A Library Pass allows up to four guests to visit from 9am till sunset on Saturdays and Sundays for GROUNDS ADMISSION. No advance reservations are required for grounds admission. They will need to bring the library pass with them to show at the front desk in order to receive their discount. Additional guests will need to pay. 

GUIDED HOUSE TOUR

A Library Pass allows up to four guests to reserve a spot on a GUIDED HOUSE TOUR on Saturdays only but they must do so before their visit. To reserve their spot they must go to the Boscobel website and click on Calendar and then click on Guided House Tours. The tours are offered at 10am, 10:30am, 12pm, 12:30pm and 2pm and they will need to bring the library pass with them to show at the front desk.

GUIDED GROUNDS TOURS 

A Library Pass allows up to four guests to reserve a spot on a GUIDED GROUNDS TOUR on Saturdays only but they must do so before their visit. To reserve their spot they must go to the Boscobel website and click on Calendar and then click on Guided Grounds Tours. The tours are offered at 11am and 1pm and they will need to bring the library pass with them to show at the front desk.

In order to receive the discount for a GUIDED HOUSE TOUR or GUIDED GROUNDS TOUR (or to make a reservation for grounds admission in advance) the Library Pass patrons will need to enter the discount code: MEMLIB21 on the second page of the registration form when signing up.

Starting in May Boscobel will open for grounds admission Fridays through Mondays. Please note that this is all subject to change.

Tax Forms not in stock

We will not be charging .15/page for tax forms which we need to print for patrons.  

Also, we are presently out of the tax packets for those getting AARP tax help.  

Chromebook / Hotspot Spreadsheets

The idea of retiring the Chromebook and Hotspot spreadsheets for tracking renewals and due dates was proposed in a staff meeting.  I appreciate your input about continuing to use them or not use them.  Effective immediately, we will not be using the spreadsheets.  If there ever seems to be a need for maintaining a waiting list, we will revisit using the spreadsheets.  

Policy remains the same for checking out the devices.  A few reminders - remember to have new patrons read and sign the agreement form and file in the binder.  Don't renew a device unless the patron is in person with the device.  Also, please remember to pull the "browser" in the nonfiction room any time a device is checked out, and replace it to the display once it is returned.

Storm King Museum Pass Update

Starting Wednesday, April 6, Storm King Art Center will have ticketless admission with library pass.  See message from Storm King below:

To visit Storm King – 1. Check out the Storm King Art Center Library Membership Pass. 2. Once the pass is checked out, you may proceed directly to Storm King Art Center. Simply show the Library Membership Pass at the admissions booth upon arrival for free admission. An advance ticket reservation is not required for entry. 3. After visiting Storm King Art Center, return the Library Membership Pass to your library branch.

The Museum Pass document on the desktop will be updated with this information.  

Financial Ratings Series Online from Weiss Ratings and Grey House Publishing (free trial for 30 days)

Today, I received a demo of Weiss Ratings database, which offers independent and unbiased Ratings for:

• Life & Annuity Insurers
• Property & Casualty Insurers
• HMOs & Health Insurers
• Banks
• Credit Unions
• Stocks
• Exchange-Traded Funds
• Stock Mutual Funds
• Bond & Money Market Mutual Funds

Please take some time to try this service and let me know if you think it might be of interest to our patrons.  

The login is:  https://FinancialRatingsSeries.com

Then click login and enter library card #:  65423123456789

Re: Conversations at Reference Desk

We have recently received a complaint about noise coming from staff in the reference desk area.  This is a good opportunity for all of us (myself included) to remember that although we are encouraged to make connections with the public about books and library services, and that our friendliness and proactive helpfulness is very much appreciated by the public, extended personal conversations should not be happening at the reference desk between staff members or a staff member and the public.  Our library is busier than ever, and many patrons are seeking us out for study zones and quiet reading.  Any conversations should be minimal and at a low volume, with attention to the patrons around us.  When public programs like the knitting group are happening, we expect that the noise level will be greater than usual. 

As an aside to this, here are some guidelines from ALA about being approachable at the reference desk:

________

To be approachable, the librarian:

1.1 General

1.1.1    Is to be found in a highly visible physical or virtual location (the library, outreach locations, or the library website). Proper signage or notification that indicates the location, hours, and availability of in-person and remote assistance is available.

1.1.2    Is poised and ready to engage patrons. The librarian is aware of the need to stop all other activities when a patron approaches and focus attention on the patron’s needs.

1.1.3    Acknowledges patrons by using a friendly greeting to initiate conversation.

1.1.4    Acknowledges others waiting for service.

1.1.5    Employs a system of question triage to identify questions and service priorities.

See: https://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral

__________

Thank you!

• The Book Bingo Reading Challenge for adults and teens has begun.  We have packets to distribute at the reference desk, as well as at the teen and adult display areas.  There is a "quick picks" book display for various categories in Board #1 right now, with other boards to be highlighted in the coming weeks.  If you're on the desk and see empty slots, please try to fill books in by either using the bibliography excel sheet on the desktop ("Book Bingo Titles for Display") -- thanks to Denise for her excellent work on this, and anyone else who contributed -- or by using tools like Novelist Plus.  When you're here, take a few minutes to familiarize yourself with the boards and the basic idea of this reading challenge if you haven't already.  
• When patrons submit a completed Bingo board to get raffle ticket(s), please issue GREEN tickets to teen players, and WHITE tickets to adult players.  After the patron fills out the ticket, place the ticket in the appropriate bucket at the desk (they are labelled).  
• Please remember to check out the programming laptop to your card if it is leaving the building.  The programming laptop is now being stored in the lower drawer of the tan file cabinet behind Bob's desk in the reference office.

• AARP informed us that all tax-aide appointments are booked (confirmation of this is still pending, 3/2/2022).  Please continue to give the patrons the number, with a warning that they are full.  There is nothing we can do to get them appointment.
• When placing holds for patrons, please request library card number as your first step.  If the patron asks to use their name to place a hold, please be cautious about selecting the correct patron by confiming patron's spelling of name, telephone number, birth date, or street address.  The requested information should always be coming from the patron and not offered by the librarian (what is your birth date / NOT were you born 1/1/1929?).  

Remaining IT-201 forms are at the reference desk.  There is a sign at the tax form station telling them to pick up ONE per person at reference.

• Closing procedures.  Remember to wait for everyone at the door when closing on a day when maintenance staff will not be alarming the building.  Be sure everyone is accounted for before anyone leaves.  If you must leave promptly, alert at least one person that you are leaving.  The person assigned Head of Building (check weekly list at COVID table) is responsible for setting the alarm and making sure the back door is locked before leaving the premises.  Showing up on Wednesdays to talk with volunteers about getting an appointment is NOT allowed and should be discouraged (patrons have been asking).  
• We have very few IT-201 forms left.  Restock about 5 at a time only.  What we have left is at the reference desk.  
• We've received several calls from people who have left messages with AARP for an appointment but have yet to receive a call back.  Please let people know that this is a volunteer-run service, and they should be patient with the process of getting an appointment.  
• Reference should offer to help print any tax forms which are not available in the nonfiction reading room.  The cost is $.15 per page in all cases.  

• The appointment number for AARP Tax-Aide is 413-471-9165.  It will go live on Thursday, February 10.  There are bookmarks with the number at the table in front of reference, and at the tax form table in the nonfiction room.  
• One of the Saturday librarian job functions that Kim started that I'd like to continue is the updating of the NY Times Best Sellers list, posted in the New Nonfiction and Fiction areas.  If you are the librarian working on Saturday, please print the updated Fiction and Nonfiction hardcover lists from https://www.nytimes.com/books/best-sellers/  You can use the old list to assist with annotating the Nonfiction list with call numbers, but please look up any book that says Available or On Order to see if we have it yet, and add the call #.   Print a second copy for each list and add it to the plastic binder at reference.  Then hang the 2 lists in the respective areas (only the Nonfiction list needs to be have Call #'s added).  
• Literacy Solutions provides free tutoring to Adult English Language learners at sites throughout Rockland and Westchester.  Please assist any interested students to apply for a tutor to learn or read English at https://literacysolutionsny.org/  You may see Literacy Solutions tutors teaching at the library, so offer them ideas about good spots to tutor if needed.  
• It's good to promote our website as a means of finding and signing up programs on their own, but if a patron asks about a program, always offer to get them signed up.  
• Every interaction at reference is an opportunity to promote something else.  Think about what patrons are asking, and offer them tips on databases, programs, or other services the library provides.  For example, a patrons asking for a computer book should walk away knowing that we subscribe to Linkedin Learning for online courses, or a patron asking for an audiobook that's currently checked out should walk away learning about Libby and Hoopla.  Let's remember to be proactive with our reference approach and promote all we offer.

A few notes about the updating of this Reference section of Staff Connects:

• The plan will be to update this Reference part of Staff Connects with any changes and notes for our dept. on a weekly basis (Mondays).  
• I'll continue to send updates to the Reference team by email / in person.  The weekly update will compile any and all important news.
• I think it will be easier to process changes to this site by switching to a one-column design.  The latest news will be on top.  

Welcome our new Substitute Librarians!

• We are very happy to welcome our new team of adult Substitute Librarians:  Amy Alinkofsky, Cheryl Felmlee, Robin Gerstenblatt, and Denise Starr.   

Museum Pass updates

• Stepping Stones Museum for Children Pass is back out for circulation.  This pass is a buy one / get one free deal.  Borrow the pass and present at the admission desk to get the discount deal.  No timed tickets or reservations required.  
• Guggenheim Museum passes (2) will be available in the next week.  I just have to create new "browsers" for those passes.  Although the member cards have a 3/2021 expiration date, they are good through 3/31/2022.  We will be renewing after that date.   
• New-York Historical Society and Museum does not require timed tickets as it did in the past.  Patrons just borrow the pass and visit during open hours.  
• Storm King is open for Winter Weekends (Saturdays & Sundays) now through March 27.  For detailed ticketing instructions, see the Museum Pass guidelines PDF on the main reference desktop for procedures for booking tickets.  

OverDrive / Libby changes (via Jerry Kuntz at RCLS)

• The OverDrive app will be removed from app stores on February 23, 2022 
• Existing OverDrive app users that already have the app downloaded will be able to continue using it.
• The OverDrive app will not be removed from the Amazon App store for Kindle users at this time. Since Libby is not yet available in the Amazon App store, new and existing Kindle users can continue to use the OverDrive app. They can also stream content through http://libbyapp.com or their library’s website, depending on their Kindle. They could also deliver Kindle books using the Send to Kindle feature from another device that does support Libby.
• Need a Libby refresher?  Watch this Niche Academy course - https://my.nicheacademy.com/rcls-staff/course/41302

Incident Reports

• There have been a few incidents in the past few weeks relating to enforcing the wearing of masks.  
• Please remember to use the Incident Report Form for any patron behavior that causes a disturbance to other patrons or staff.  The form is attached to the bottom of this update, and is also available in the FORMS drawer to the right of the main reference PC.
• After completing the incident report form, please leave it in Jessica's mailbox.  

Evanced Registrations  

• Please be extra attentive to spelling when adding email addresses in evanced events registrations.  If the email is not correct, the patron will not receive the Zoom link or get updates about changes to the event.  Consider writing the email down when the patron reads the address to you and show it back to them, to confirm there are no mistakes.  

Book Bingo Reading Challenge coming soon!  (March 7 - May 11)

• Please review the Book Bingo packet at the main reference station in anticipation of the March 7 start of this game / reading challenge.  This challenge is sponsored by Friends of Nanuet Public Library, and will end with a discussion and raffle drawing on May 11, prize to be donated by the Friends Group.  
• Please promote this reading challenge at the reference desk when you have the opportunity to connect with readers.  I will have a continually updated display near new fiction relating to this challenge.  
• In the packet are the rules along with the 4 adult boards. 
• Some of the reading categories may require librarian assistance.  Denise Starr has put together reading suggestions for some of these more difficult categories.  Thank you, Denise!  If your reference shift is slow, please consider adding to the Excel spreadsheet she created, stored on the Reference Desktop in a Book Bingo folder.  Please only add titles which Nanuet Library owns.  
• Sam will be running a Teen version of the Book Bingo Reading Challenge.  Look for her board packet in the near future. 

Fiction Weeding

• Janis is in the process of weeding fiction based on a BlueCloud report of fiction acquired more than 7 years ago, which has also not circulated for 7+years.  You may see that cart in progress behind the reference desk.  

Windows 11 updates coming soon

• Rob will be starting to update our staff PC's to Windows 11.  Unfamiliar with Windows 11?  Linkedin Learning has many courses on computer topics.  Check it out at https://guides.rcls.org/nandatabases .

Patrons will need to call the AARP appointment number to make an appointment to get their taxes done.  

The number will go live on Feb 10.  We do not have the number yet!

It will be posted when we do have it. 

We have simple laptops known as Chromebooks (made by Google) and wireless internet devices (known as Hot Spots) to loan to Nanuet patrons only.

• Checkout is 7 days.
• Currently, renewals are allowed on a case-by-case basis. Please discuss with Kim or Bob before renewing devices for a patron.
• Browsers are in the Reading Room/Nook next to New Nonfiction. When a patron checks out a device, please remove the browser from the display unit.
• All devices are on shelves behind the Reference Desk.
• If you know how to print a receipt, you can check the devices out at Reference.
• If you do not know how to print a receipt, please walk the device down to Circulation for check out.
• We keep track of who has what through a Google Sheet on the Ref Desk computer desktops.
• There is further information in a binder at the Desk and on the Ref Desk computer desktops.

IN HOUSE USE OF LAPTOPS

• In house use of laptops is allowed.
• Please take a piece of collateral like library card, ID, or car keys.

Daily Reference Desk Tasks:

• Check for paper in printer
• Check voicemail (more info below)
• Check Staff LibGuide for updates
• Check nan@rcls.org for Grab Bags and questions from patrons (password Nanuet149)
• Check your RCLS email
• Track Reference Questions on stats sheets
• Clean up after yourself
• Help with ordering

Saturday Tasks:

• Print 2 copies each of the NYT Fiction & Non-fiction bestseller lists.
• Add to blue folder and hang other copy in new book sections. 

End of the month:

• Report stats on the sheet or directly to Kim (more info below).

We have a wireless phone now! Yay! This is to help us browse the shelves while talking to our patrons. The extension number is 136. To move a call to the wireless phone, transfer it to 136.

When you start your shift, please check both phones for messages. They have separate voicemail boxes.

1. Keep the receiver in the dock/cradle
2. Press the button with the icon of a letter. This button is on the lower, right side.
3. The PIN for both phones is 3825 + #  

Please delete a message once you have addressed it.

We've gone virtual! We are still taking volunteers and applicants. Refer patrons to their website: http://literacysolutionsny.org/

1. ​Get the patron’s library card number.
   • They can be from any RCLS library.
   • Make sure they are not blocked.
     • If they are, refer them to Circulation.
   • If they don’t have a card, here’s the link to get one: https://rcls.libwizard.com/f/NanuetLibraryecards
     • You can offer to email this link to the patron.
     • OR direct them to the link on the homepage of our website: http://www.nanuetpubliclibrary.org/
2. Help patrons find titles of items.
   • We can only provide materials in our delivery run. Workflows will not let you place holds on materials outside of our delivery run.
     •  If a patron wants something at a library outside of our delivery run, they will have to contact that library themselves.
   • We have a new Grab Bag service for patrons seeking recommendations: http://guides.rcls.org/nanuetgrabbags
   •  Item limits are determined by our usual checkout limits and your personal judgment and capability.
     • If you have the time and energy to pull a huge stack of materials for someone, more power to you.
   • If we don’t have something, take the patron’s information and add the title and their information to the “Requests for Items not owned by Nanuet “ Document on the desktop.
3. You decide whether to put a patron on hold or to call them back.
   • I don’t want patrons to be on hold for long periods of time. We need to keep our phone lines open.
   • Once you have a good understanding of what the patron wants, you can tell them you will find a stack of items to pick from and call them back.
4. Pull materials from shelves.
5. Take the patron off hold or call them back.
6. Verify the materials you retrieved.
7. Arrange a pickup appointment time on this google spreadsheet
   • Sometimes patrons call when they are already outside and have not set up an appointment. We can accommodate these patrons within reason. Please let me know how that goes. We can create an “Appointment Only” rule if needed.
8. Provide Curbside Pickup instructions:
   • Ask the patron if they have a cell phone
     • YES Cell Phone
       1. Please call the library when you arrive and tell us details about your car. Please have your library card ready to show staff at your window.
       2. Please stay in your car during curbside pickup.
       3. If you have materials to return, please do not give them to staff. Please pull into a spot, put on a mask, and walk up to the book drop.
     • NO Cell Phone
       1. Please call the library to let us know you are on your way and tell us details about your car. Please have your library card ready to show staff at your window.
       2. Please stay in your car during curbside pickup.
       3. If you have materials to return, please do not give them to staff. Please pull into a spot, put on a mask, and walk up to the book drop.
9. Fill out Curbside Pickup Slip.
10. Checkout materials to NANTELRES
    • If an item has a hold on it, override the hold
      • Password:  cuckoo
11. Bring stack of materials and Slip down to Circulation Desk.
    • Place on the holds cart in front of the Circulation Desk.
    • Please tell Circulation Staff if the appointment is within that hour.

Book Club Books

• Book Club books are at the Reference Desk. If someone requests a book club title, ask if they are on the email list for that club. If not, take their email and email that information to Arlene or I.
  • knaples@rcls.org or asandner@rcls.org
  • We don’t need to do the Book Club sign out sheet right now. Treat Book Club books like other materials- they should be barcoded.

NO GUEST PASSES

• We are no longer giving out guest passes. Patrons must have an RCLS library card. If they don't have one, send them to Circulation. If they don't have their card on them, look up their number in the system and write it down for them. Please enter their card number in the Appointment Schedule.

Library Card Required for Study Carrels

• Patrons must have an RCLS library card in order to use the study carrels. Please enter their card number in the Appointment Schedule.

Library Tracking

• We are tracking how many patrons we get from neighboring libraries. There are lists on yellow notepads at both computers. Please help track when you can. 
• Add patron library card number in the Appointment Schedule (see red text below).

Rule Enforcement

• Please ask Greg to enforce our policies when you see them being violated. See someone with their nose exposed? Go get Greg. Is someone giving you a hard time about the 45 minute time limit? Go get Greg. He's really helpful, so please use him.
• We have to track when we ask Greg for help. This is to prove to the board that we need him and use him. We will track by each week. There is yet another notepad out on the desk.

Six Feet Distancing Reminder

• Please stay six feet apart from people. Do not get close to people to help them with the computers. I know this is hard, but we need to change how we do our jobs in order to protect ourselves, our coworkers, and our community. Try your best to talk through assistance from a distance. You cannot physically get close to people to help them. Bob is back working from home and is available for Virtual Book a Librarian through Zoom or over the phone. His email is rboyle@rcls.org and his work phone is 845-367-0905.

The Appointment Schedule is bookmarked on the desktop of both computers. Check to make sure you're looking at the right day.

• If a patron walks in without an appointment for a computer or study carrel, they can have 45 minutes if there is space AND if they have a library card. 
• Check the schedule to make sure there isn't a reservation for someone else.
• NEW: Please enter the library card number of everyone using a computer or study carrel. You can see that in PC Res:
  • Open PC Res (Aqua Icon)
  • View PC Status (Orange Icon)
  • Locate computer being used. Copy and past name and library card # into Computer Appointment sheet.
• Some patrons are taking off the plastic covers of the mice and keyboards. Don’t worry about that either. It’s fine since we are still disinfecting the keyboards and mice when they’re done.

How to Make an Appointment for the Computer:

• Open the Appointment Schedule google document. There are shortcuts on the desktops of both Reference Desk computers.

  • Enter the patron’s name AND LIBRARY CARD NUMBER (new).

  • NEW CHANGE: Don't make a reservation in the PC Reservation system (it doesn't work).

Headphones

• There are no shared public headphones.
• Patrons can bring their own or purchase ours for $2. The box is behind the desk next to the timesheet binder.

Reference Staff are responsible for cleaning up after ourselves and patrons.

• Clean your station at the beginning and end of each shift.
• Clean after each patron at the computers, study carrels, or scanner.
• Use disinfecting wipes (large white tub).
• I recommend wearing gloves when cleaning (to protect yourself from germs and the wipes are harsh).
• Wipe down the following (this applies to all - your work station, public computers, scanner, and study carrels):
  • Desk area (including under keyboard and mouse)
  • Keyboard
  • Mouse
  • Phone
  • Chair
  • Drawer handles
  • Pens, scissors, other supplies used
  • Commonly touched surfaces of digital scanner, but be careful not to damage it. OK to wipe down touch screen, but not the scanning surface.
• Replace the plastic covers over the mice and keyboards at the patron computers.

• 2 people are allowed to be at the desk at the same time. Others should be sure to keep distance.

• We are still allotted a paid 20-minute break for every 4 hours and an additional 30 minute unpaid break for every 6 hours.

• Disinfect the following at the beginning and end of each shift. 

  • Keyboard

  • Mouse

  • Desk surface

  • Phone

  • Pens/Pencils used

  • Any other surface touched

Babysitting Certifications are in the "Signs and Paper Originals" drawer at the reference desk.

Adult Services Librarians:

• Walk up to the Community Meeting Room, ensure all patrons have vacated, and shut off lights.
• Walk around Adult Services areas and ensure all patrons have vacated. Shut off lights in Adult Services area.
• Open bathroom doors, declare "The library is closed." Check stalls if comfortable. Shut off bathroom lights.
• If maintenance staff are not in the building, ensure panel of lights next to Circulation are all off.
• If Person in Charge, ensure all staff have exited and set main building alarm system.

Adult Services Pages:

• Reshelve stray materials on tables and study carrels.
• Push in chairs and clear items (pens, garbage, papers) from tables.
• Put unattended items in the Lost and Found box.
• Ensure all windows are closed.
• Ensure front door is locked when exiting.

Since these items take a few minutes and are done at the end of the night, it may mean that staff leaves together a few minutes after 5:00 pm / 9:00 pm.

• Please register each person individually.
• In Evanced also write in:
  • How the patron paid (cash or check)
  • If someone else paid for them
  • Your initials and the date
• Receipts are no longer required on our end. You can write one if the patron requests it.
• If a patron pays with cash, write out a post-it with the patron's name and attach it to the piece of cash they paid with. 
  • If you need to make change, take the post it from the change and add it to new bill.  
• Place payments in the corresponding envelopes in the drawer.

Thank you!

Angela is now doing the room reservations.

If you get a call, transfer them to Angela (126). If you know Angela is not in, offer her email as well: akrajcar@rcls.org.

That's all you should do.  Do not tell them if the room is available.  If they insist, tell them Angela books the room and will call them.  

She might be working with another group that hasn't been entered into Evanced yet.  Please don't assume the space is free because Evanced has an empty slot.  

While you are on the desk:

• check messages.
• add paper to the printer.
• make sure there's extra paper behind the desk.
• cut scrap paper - use paper in box behind garbage can.
• walk around and pick up books from tables and push chairs in.
• refill pencils (extra are in the box on red cart.
• put headphones at all computers (extras are in box by filing cabinet)
• Saturday people need to do NYT bestseller lists.

If you see something that needs to be done, do it.  Please don't wait for the next person to do it.

Patrons can now print double sided documents and legal size.  

Cost

Letter Size                                                      Legal Size

BW Single 15¢                                                 BW Single 25¢

BW Double 30¢                                                BW Double 50¢

Color Single 25¢                                               Color Single 35¢

Color Double 50¢                                             Color Double 70¢

Please check supplies during your shift and replenish, if necessary.

Pens, pencils.

Scrap paper - There's a box of paper under the desk that can be used.  Just cut it up.

Copier paper.  Check the trays - there's now legal size.  If you use all the paper that's behind the reference desk, get more from the storage room.  Legal size in near copier in tech services.

Tape - in metal cabinet in Madavena's office. 

Check this cabinet for any other supplies. 

We now have a bestseller club - I'm sure most of you are familiar with the idea.

Forms are located at the reference and circulation desks. If you need to print more, the file is on the desktop, in a folder named bestseller club.

patrons should hand the forms in to reference.  Please make sure that they are Nanuet Cardholders and their information is filled in correctly.  

I will be updating the lists and Sam will be placing the reserves. 

AMK

As of Wednesday 5/2, ALL our TV series will circulate for 2 weeks. (new and old)

They will have $1 per day fine, 2 renewals, and be sent out on ILL.

There is still the limit of 10 DVDs per card (4 new).

Angela

This weekend we started to put the music CDs alphabetical by artist’s last name or Group name.  They will still be separated by genre.

 Country, spiritual and holiday have already been completed.

Swing, Blues, Opera and Folk is being worked on Sunday. 

Circulation staff and maybe some reference subs are working on this project.

We are not making new labels at this time.

All reference staff is expected to know how to use it so that they may assist patrons.  Please see Kim or Angela for training.

hoopla – provides immediate access to movies, music, eBooks, eAudiobooks, TV episodes, comics & graphic novels. For Nanuet Cardholders only.

Libby-New App from Overdrive. ebooks & audiobooks.   For anyone with an RCLS card.

RBdigital – Magazines.  67 magazines available plus back issues.  For Nanuet Cardholders only.  Must create an account through Link on library’s homepage.

New DVDs will now be located on that spinning rack in the DVD section.  Only the movies, not the other collections.  

Please put any big items in the lost and found at the bottom of the stairs.  If possible, secure a post it with the date on it.

Valuables - wallets, jewelry, keys, etc...should go to the circulation desk.

Flash Drives should go into the little flash drive box in the draw.

Nanuet Library cardholders now have access to select Museum Passes.  Reference Staff is responsible for managing the entire process, including issuing tickets where needed.  The basic details are:

• Museum Pass Browsers are now on display on the opposite side of the Reference printer.  These browsers represent which Museum Passes are currently available to check out.  
• The actual Museum Passes are stored behind Reference.  There is a section marked non-circulating due to Museums either being closed, or the Library needing to renew its membership.  
• The Museum Pass Browser directs the patron to bring to Reference to check out.  When that happens, please consult the PDF document named "Museum Pass Borrowing Information 2021, rev. (date)," which will be found on the Reference desktop in a folder called "Museum Passes."
• The document will have specific steps to take for that Museum.  In some cases, the pass itself will be checked out and given to the patron with nothing else required.  In other cases, the pass will be checked out to the patron, then used to reserve a timed ticket for that Museum.  The pass may be required or not required in addition to the time tickets depending on the Museum's policy. 
• If the Museum Pass is not needed for admission, the pass can be checked in after printing and issuing tickets to patron.
• If the actual Museum Pass is needed for admission, print a checkout receipt for the patron.  Go to Display Patron, then click on Printer icon, then select checkouts to print.  
• For any situations where the process does not go smoothly, please document: Patron Name / Barcode / Contact info. and give to Bob or email to him - rboyle@rcls.org and let the patron know I will arrange the visit as soon as possible.  

During Reference Desk shifts, please check for new Grab Bag orders:

1. Open Outlook 
2. Log into nan@rcls.org password Nanuet149
3. Look on the left side for the folder titled "Grab Bag Orders" and check for new orders.
4. Print out the order and move the email to the "Grab Bag Filled Orders".
5. Pick out materials for the patron.
6. Call the patron to review the materials and arrange a time for curbside pickup.
7. Write DONE on order.
8. Put order form with the materials and bring down to Circulation.

• When necessary, please leave notes on the order. We want to avoid duplicate filling of orders.

• Here are the instructions for patrons:

  • Send us your documents one of these ways:

    • BEST email nan@rcls.org.

    • OR

      • Email black and white documents to nanuetbw@printspots.com

      • Email color documents to nanuetcolor@printspots.com

• Here are further instructions for staff:

  • Open the LPT One Print Release Terminal on the Ref Desk computer.

    • Release the patron’s documents.

      • Documents sent over 48 hours ago are automatically deleted from the system. 

    • OR open nan@rcls.org email with password Nanuet149.

• Brief PDFs: Please submit to Helayne so she can enter records into the system so patrons can place upcoming releases on hold.
• Budget Tracking: Please be sure that Tech Services staff knows how much you are spending each month. Helayne tracks the amounts spent on Fiction, Nonfiction, and Large Print. Money spent on McNaughtons is not tracked monthly, so these purchases do not need to be reported. Pam tracks the audiobook budget.

Patrons can use the Rosetta Stone app for free with their library card:

1. Go to our website
2. Click on "Databases"
3. Click on the Languages tab
4. Click on the link for Rosetta Stone (have to scroll down some if you're on a phone)
5. Click on "Rosetta Stone Library Solution"
6. Make an account and select the language
7. Click "Launch Rosetta Stone Foundation"
8. The device should now go to the Rosetta Stone App
9. Our code, if needed, is s8872232
10. The language can't be switched within the app. This process needs to be repeated to change the language.

Here are best practices for when a patron needs to make a resume. I recommend the use of Microsoft Word.

• Open Word
• Go to file ⇒ New 
• In the white "Search for Online Templates" box type in "Resume".
• You should see many to chose from. I recommend the simpler ones.
• Help the patron put in their information.

If the patron needs a lot of help, you can call me for assistance or to sit at the desk. You can also recommend that the patron Book a Librarian for a 30 minute appointment of in depth, one-on-one assistance.

I do not recommend that patrons use resume builder websites, since they are rarely free.

• Print 2 copies each of the NYT Fiction & Non-fiction bestseller lists.
• Add to blue folder and hang other copy in new book sections. 

Please Read! 7/19/19

We have an email set up to check whether faxes sent from the scannx went through.

email address: nanfax@rcls.org

password is Nanuet149

If you do happen to check it, please delete anything older than 1 month.

Thanks.

Angela

-Please limit calls with Mr. White from Rockland Psych to 10 minutes. Please say:

•  "I can only give you [blank] more minutes. We want to keep the phone lines open for other people calling for help."
• "We're at our 10 minute limit, please call back again later if you still need more help."
• Please be firm that this is library policy to keep the phone lines open.
• Please do not advise him on treatment related to "neurological disorders." We can tell him what certain medications are used for and what side effects are. We cannot give patrons medical advice. We cannot advise patrons on how to treat medical disorders or how to get prescribed certain medications. We are not qualified to diagnose or treat medical disorders.

-Mr. White from Rockland Psych used to call looking specific staff members. Please do not tell any patrons anyone's schedule. Offer to assist yourself, take a message, or forward the call.

-Mr. White has also asked us to mail him things. We do not mail out information to answer reference questions. Jeanne handles homebound service, but that is for library materials like books, not general information.

-A white man in his 60s or 70s with gray hair and a gray mustache has been very rude and disruptive at the public computers lately. He often mentions how he is a veteran, has a visual disability, and used to be an engineer. His name might be Jerry. I've talked to him about having a drink in this area, talking on the phone in this area, and that he cannot print for free. On 2/10/2020 I told him we do not allow anyone to print for free and that moving forward, he must pay. In that same conversation, we got into an altercation about his disregard for our rule that drinks are not allowed in the reference area. He left unpleasantly. If he comes back and causes any issues, please let me or Jessica know right away.

-We've had some issues with grown men watching pornography on the teen computers. We're installing filters, so hopefully this won't continue to be an issue.

-I asked another man with a hygiene issue to leave 1/30/2020.  

-I asked an older gentleman with a hygiene issue to leave 10/22/19. Angela had also spoken with this man about his hygiene December 2018. Please let me know if there are complaints about patrons with hygiene issues. I will take care of it. 

-Mr. Franchino is no longer banned and has been coming in. Let me or Jessica know right away if he says anything inappropriate to staff or patrons.

Thanks!

-Kim

• Patrons cannot watch pornography on our computers nor on their cell phones. 
• Patrons cannot display pornographic images on public computers nor their cell phones.
• Our printers cannot be used to produce pornographic images.
• Our policies state that patrons cannot utilize a computer terminal (including personal devices of patrons) to display graphic materials of an inappropriate nature in the public rooms. 
  • Or policies define: "graphic materials of an inappropriate nature such as pictures, signs, symbols, insignia or words as:....
    • 2. Sexually explicit materials, which exhibit private parts of the human anatomy (female breasts, male or female genitalia) in a lurid or prurient manner; or 
    • 3. Which displays pornography or child pornography or other graphic materials...."
• ​​Here's language you can use to enforce these policies:
  • "You were seen watching pornography. This is against library policies. You need to leave the buidling."
  • "You cannot watch pornography in the library. You need to leave. "
  • "Library policies prohibit the display of sexually explicit materials."
  • "I cannot help you print sexually explicit materials."
  • "I cannot help you find sexually explicit content on library computers."
• Please get me (Kim) or Jessica if you need assistance handling a situation like this. Call 911 if we are not around and it escalates. 
• We can ask patrons who do not abide by these policies to leave.

• Library policy is: "Patrons sleeping may be awakened and required to leave the premises."
• Use your discretion to determine if someone is sleeping peacefully. If it is not causing a disturbance and library property is respected, I have no issue with it. 
• Snoring is an issue. If a patron is snoring, they should be woken.
• Medical emergencies are an issue. If you suspect someone is under duress, try to wake them. If you can't, call 911.
• Patrons are not allowed to bring in pillows and blankets and sleep with them. Patrons are not allowed to put their feet up on library furniture. Patrons cannot sleep at study carrels when other patrons need to use it for studying.
• If a patron complains about someone else sleeping, wake them. That's a disturbance.
• Techniques to wake up a patron:
  • If there's a table or chair, position yourself on the other side of it as a safety barrier.
  • Use your voice first. Say, "Excuse me."
  • DO NOT TOUCH A PATRON TO WAKE THEM!
  • Gently knock on the table or the wall near them.
  • Once they are awake explain the situation.
  • If they do not heed your direction, get me or Jessica, or ask them to leave the building.
  • If you cannot wake them call 911.

Book Bundles

• When creating Book Bundles for display, check out books to library card with USER ID 685943.

Chromebook / In-library use by Tutors

• It is acceptable to let tutors use Chromebooks in-library.  Please ask for an ID that can be left in the cash drawer.  
• Then check out the Chromebook to the Nanuet Reference card,22824000103918

Closing Responsibilities

• https://guides.rcls.org/ld.php?content_id=68262165

Displays

• To change status of books you plan to display:
  1. Check item(s) out to card name / user ID: DISPLAY_A
  2. Item will then show location as Display.
  3. When physical display is over, check all items in.  

Evanced

• General Reference Login -- username:  nanstaff  / password:  nanstaff
• Find Zoom Link to Programs --  Login to account.  Find event and click on name of event.  Go to EDIT (pencil), then EVENT DETAILS, look for INTERNAL NOTES and Zoom link should be in there.  If not, contact Kristen McInerney (kward@rcls.org), Bob, or program leader. 

Frozen PC

• Reboot PC.
• Log the incident on the print PC Freeze log kept to the right of Reference.
• For suspected virus / malware / ransomware incidents, call Rob directly.  See Rob Manea -  IT / Frontline entry.

EnvisionWare Print Release Station

• If station has rebooted and needs logging in, use username Inet and password inet.  

Language Collections in RCLS

• see this spreadsheet for language collection holdings in RCLS

Literacy Solutions New York

•  www.LiteracySolutionsNY.org
• Use Learn or Read English form on site to sign a patron up for this service.  Paper forms also available at Reference.  For prospective tutors, click "Get Involved," then "Become a Tutor."  Paper prospective tutor forms are also available at Reference.

RCLS Computer Help Desk

• Call 845-243-3747, ext. 4.
• Be prepared with RCLS station # (ex: NAN152)

Rob Manea -  IT / Frontline 

• W: (888) 666-4027 x 112

  D: (845) 694-4099

SymphonyWeb Outages

HOB / Dept Head should report it to all 3 of the following:

--the RCLS Helpdesk, 845-243-3747, ext. 4.

--the ILS-only RCLS e-mail listserv (If you're not sure whether you're on that listserv, let Jessica know.)   

--email Support@Frontlineds.com for help with follow-up

Toner / Reference or Circulation Printer

• If message on printer screen indicates to replace toner, contact Paul / Maintenance.  He will take care of replacing the cartridges.