Reference Procedures: Home
TABLE OF CONTENTS
TABLE OF CONTENTS
Daily Procedures:
Opening (weekday/weekend)
Turn on computers (public PCs + main floor and lower level catalog computers)
Logon to:
Closing (weekday/weekend)
Computers (turn off monitors on public PCs + main floor and lower level catalog computers)
Clear stuff from desk
Make sure everyone is out of the building
Emergency Closing Procedure
Technology:
PACs (passwords, policies)
Internet (passwords, policies, porn)
Internet access problems
Guest Passes
Printing
Envisionware
Symphony (link to RCLS contacts)
Copier
Scanner (Scannx)
Wireless
Wireless Printing
Charging Cords
A/V Meeting Room System
Smart Board
Rockland Room Computer
Videogaming in teen room (procedure)
Telephones (retrieving voicemail, transferring calls, public address,
public use of, cell phones, emergency closing message)
Ebooks
Kindle eReaders
Chromebook Laptops
Staff:
Signing in and out
PINC system – duties, hierarchy,
Shifts – switching, arriving on time, calling in sick
Courtesy to fellow librarians
Teen Volunteers
Custodians
Library Staff--Contact Numbers, Extensions
Reference:
Ready Reference Area
On-Call Librarian
Reserving Non-AV Material (Telephone)
Reserving AV Material (Telephone)
Change to Missing Status
Procedure for Discarding Items
Telephone Reference – Rule of 3
Reference Trends
ILL loans from SEAL or OCLC
Purchase Requests
Forms
Rockland Room – Assistance, usage
Automatically Yours
Homebound
Purchase requests/suggestions
Museum Passes, ticket discounts
Materials
Freebie newspapers
Programs that Adult Services offers: book clubs, computer classes
Library Events Calendar
Circulation matters – loan periods, fines, limits, etc. – online link!!
Library Physical:
General Locations of collections
AV Changes
Seating/.Study Areas
Meeting Rooms – booking, usage of (link to website)
Exhibits
Food and Drink
Newspaper reading area
Posting of signs
Pencil sharpener, magnifying stand, typewriter, drinking fountain, book baskets,
Elevators
Lost and found
Patrons
Patrons Code of Conduct
Objectionable material
Suggestion forms
Tutoring
Incident/Accident reports
Closing Procedures--dial 350
30 Minutes to Closing Announcement
"May I have your attention please.
The library will be closing in 30 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)
Please plan to complete your work and check-out all materials by (8:55, 4:55, 5:55, 3:55)
Please note that no new library cards will be issued after (8:45, 4:45, 5:45, 3:45).
The library will be closing in 30 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.).
15 Minutes to Closing Announcement
"May I have your attention please.
The library will be closing in 15 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)
All machines will close down promptly at (8:55, 4:55, 5:55, 3:55).
Please make your final selections and bring them to the check-out desk by (8:50, 4:50, 5:50, 3:50)
The library will close promptly in 15 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)
5 Minutes to Closing Announcement
"May I have your attention please. It is now (8:55, 4:55, 5:55, 3:55).
So that we may secure the building, please exit through the lobby at this time.
Have a pleasant evening.
Last Announcement
"It is now (9 P.M., 5 P.M., 6 P.M., 4 P.M.).
The New City Library is now closed.
Have a pleasant evening.