Reference Procedures: Daily Procedures

OPENING PROCEDURES

Turn on the monitor for computer B (at the reference desk closest to the bathroom).  This computer should never be turned off, so it should be on. Hit any key and the screen should come up with the Envisionware program (the Internet management software). It manages both log-on and printing, and both should be minimized on the taskbar.  If computer B has been shut down for some reason, it must be turned on immediately and Envisionware started before any public Internet machines are logged on.

To access Symphony – our catalog

• Click on the workflow icon

• Username and Passwords can be found in Reference Binder.

 

All other computers must be turned on, CPU and monitor. All other computers must be turned on, both CPU and monitor. There are five computers for the public to use and can be used for 1/2 hour with the possibility of adding more time, up to two hours. There are two PACs: one on the wall outside the Rockland Room and one PAC downstairs to the right of elevator.

 

Check the New City Library intranet for up-to-date schedules, news and information: http://nwcstaff.org

 

Check both telephones to see if they have any messages.  If the red light is flashing, then retrieve message by:

• Pressing voice mail key

• Type in password which is on the phone, when prompted

• Press 1 to listen to message

• Message will play, write it down and answer it asap

• To delete message, press 3

• To return to standard telephone options press 8

Check to see if each PAC workstation is supplied with paper and pencils.

Check to see if printers have paper.

Check to make sure the copier near the reference desk is on, if not, turn it on.

Weekend Opening Procedures

All is the same as above, except:

Check Intranet for daily desk schedules.  Scrolling down will bring up subsequent days.

Check Library Events Calendar (for most current updates) to see what programs are scheduled.

CLOSING PROCEDURES

One Half Hour Before Closing

• PINC will make one half hour closing announcement.

 

Fifteen Minutes Before Closing

• PINC will make fifteen minute closing announcement. This is not necessarily the librarian in Adult Services.

• The monitors in the LAN room should be turned and checked, especially for the remote areas like the Quiet Study Room.

• Librarian should walk to Rockland Room, study rooms and conference rooms and all remote areas reminding patrons of the imminent closing.

• Turn off remote PAC monitors.

• Return any Finkelstein patrons holds to shelving cart at circulation.

• Turn off nearby PAC monitors.

• Turn off monitors on Internet and Office computers, Microfilm computer and Scanner.

• You do not need to turn off any computers; they will turn off by themselves.

 

Five Minutes Before Closing

• PINC will make five minute closing announcement.

• Do any remaining chores that haven’t been done, including tidying up reference desk.

• Check meeting rooms to make sure participants are finished and leaving.

• Round up reluctant patrons and encourage them to leave.

 

Closing Announcement

• Check to see if any patrons are left in Circulation.

• Put PINC form in Administrative Assistant’s basket.  It is only filled out when there is something to report.

   

Emergency Closing Procedure

      The decision to close the library in the event of an emergency will be determined by the director or his/her designee in consultation with the business and facilities manager, the PINC, and other staff as necessary.  During times the director or designee is not in the building, the PINC will contact the designee.  If the designee is on leave, the business and facilities manager has the authority to make the decision.

      The decision to delay opening or not open the library will be made two hours prior to opening time.

      Notification will be done via the website, an all rcls e-mail, and a recording on the library's telephone system.  A phone chain will be employed for non-weather related emergencies.

       Text messaging will be an option.  Staff should inform their supervisor if they prefer text messaging. (Approved 1/23/2015)

 

10/17

 

Pick up handset, press 350 and begin speaking loudly in a clear voice

May I have your attention please.

The library will be closing in 30 minutes at (9 P.M., 4 P.M.,  5 P.M., 6 P.M.)

Please plan to complete your work and check out all materials by  (8:55, 3:55, 4:55, 5:55,)

Please note that no audio-visual material may be checked out and no new library cards will be issued after (8:45, 3:45, 4:45, 5:45,)

The library will be closing in 30 minutes at (9 P.M., 4 P.M. 5 P.M., 6 P.M.)

May I have your attention please.

The library will be closing in 15 minutes at (9 P.M., 4 P.M.,5 P.M., 6 P.M.)

All machines will close down promptly at (8:55, 3:55, 4:55, 5:55,)

All back issues of magazines and newspapers must be returned to the audio-visual desk at this time.

Those wishing to check out any materials should make their final selections and bring them to the check-out desks.

The library will close promptly in 15 minutes at (9 P.M., 4 P.M., 5 P.M., 6 P.M.)

May I have your attention please.

It is now (8.55, 3:55, 4:55, 5:55)

So that we may secure the building, please exit through the lobby at this time.

Have a pleasant evening.

It is now (9 P.M., 6 P.M., 5 P.M, 4 P.M.)

The New City Library is now closed.

Have a pleasant evening