Reference Procedures: Home

TABLE OF CONTENTS

 

Daily Procedures:

  Opening (weekday/weekend)

Turn on computers (public PCs + main floor and lower level catalog computers)
Logon to:

• SymphonyWeb ILS
   
• nwcref email
   
• calendar software
   
• New City Staff intranet

           Closing (weekday/weekend)

       Computers (turn off monitors on public PCs + main floor and lower level catalog computers)

       Clear stuff from desk

       Make sure everyone is out of the building

 

    Emergency Closing Procedure

           

    Technology:

       PACs (passwords, policies)

       Internet (passwords, policies, porn)

       Internet access problems

       Guest Passes

       Printing

       Envisionware

       Symphony (link to RCLS contacts)

       Copier

       Scanner (Scannx)

        Wireless
       Wireless Printing
       Charging Cords

        A/V Meeting Room System

        Smart Board

         Rockland Room Computer

       Videogaming in teen room (procedure)

       Telephones (retrieving voicemail, transferring calls, public address,

        public use of, cell phones, emergency closing message)

        Ebooks

        Kindle eReaders

        Chromebook Laptops

       

    Staff:

       Signing in and out

       PINC system – duties, hierarchy,

       Shifts – switching, arriving on time, calling in sick

       Courtesy to fellow librarians

       Teen Volunteers

       Custodians

        Library Staff--Contact Numbers, Extensions

                       

    Reference:

        Ready Reference Area

        On-Call Librarian

       Reserving Non-AV Material (Telephone)

       Reserving AV Material (Telephone)    

       Change to Missing Status

       Procedure for Discarding Items

       Telephone Reference – Rule of 3     

       Reference Trends

       ILL loans from SEAL or OCLC

       Purchase Requests

       Forms

       Rockland Room – Assistance, usage

       Automatically Yours

       Homebound

       Purchase requests/suggestions

       Museum Passes, ticket discounts

       Materials

       Freebie newspapers

       Programs that Adult Services offers:  book clubs, computer classes

       Library Events Calendar

       Circulation matters – loan periods, fines, limits, etc. – online link!!

     

   Library Physical:

       General Locations of collections

        AV Changes

        Seating/.Study Areas

       Meeting Rooms – booking, usage of (link to website)

       Exhibits

       Food and Drink

       Newspaper reading area

       Posting of signs

       Pencil sharpener, magnifying stand, typewriter, drinking fountain, book baskets,

       Elevators

       Lost and found

 

    Patrons

       Patrons Code of Conduct

       Objectionable material

       Suggestion forms

       Tutoring

       Incident/Accident reports

 

 

30 Minutes to Closing Announcement

"May I have your attention please.

The library will be closing in 30 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)

Please plan to complete your work and check-out all materials by (8:55, 4:55, 5:55, 3:55)

Please note that  no new library cards will be issued after (8:45, 4:45, 5:45, 3:45).

The library will be closing in 30 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.).

 

15 Minutes to Closing Announcement

"May I have your attention please.

The library will be closing in 15 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)

All machines will close down promptly at (8:55, 4:55, 5:55, 3:55).

Please make your final selections and bring them to the check-out desk by (8:50, 4:50, 5:50, 3:50)

The library will close promptly in 15 minutes at (9 P.M., 5 P.M., 6 P.M., 4 P.M.)

 

5 Minutes to Closing Announcement

"May I have your attention please.  It is now (8:55, 4:55, 5:55, 3:55). 

So that we may secure the building, please exit through the lobby at this time.

Have a pleasant evening.

 

Last Announcement

"It is now (9 P.M., 5 P.M., 6 P.M., 4 P.M.). 

The New City Library is now closed.

Have a pleasant evening.