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Customer Service Workshop: Resources & Further Information

Community Agreements

Additional Customer Service Training

You can search for these workshop titles in NicheAcademy:

Ethics & Public Service;Cultural Competency Training; Addressing Homeless Issues; How to Handle Angry Customers; Optimizing Your Instruction for the Online Learner

Trauma Information Librarianship

Beyond the frustrated patron, it is very possible that you may come across patrons that have experienced trauma and are projecting it outward in their interaction with you or your staff. Review this very basic list of resource to learn how to apply a trauma informed lense to your customer service approach.

Policies

In some cases, our library policies are the cause of our frustrated patrons and negative customer service interaction. The resources below will provide you with additional guidance on creating policies that could result in less frustrated patrons.