ANSER Training: Notifications
Bounced e-mail procedure
When Jerry or Martha checks the webmaster@rcls.org email and finds bounced e-mail notifications, this is the procedure that is followed:
This what we see in the e-mail, the address doesn't exist:
Could not deliver message to the following recipient(s):
Failed Recipient: Jasper@catsrule.net
Reason: Remote host said: 550 5.1.1 Invalid recipient Jasper@catsrule.net.
Subject: Library Hold Pickup Notice
To: Jasper@catsrule.net
Thursday, May 1, 2014
NEWBURGH FREE LIBRARY
124 GRAND ST
NEWBURGH NY 12550
JASPER SCOTT
30 WHISKERS DR
NEWBURGH NY 12550
"PICKUP NOTICE"
The item you requested is available for pickup from the
Pickup library listed under each item.
Thank you.
1 Cats are Better than Dogs / Smith, Coco
What we update in the patron record in Symphony:
- Set status to BAD_EMAIL (unless already blocked) Override needed
- Check other family members if possible
- Change NOTIFY VIA to PHONE
- Remove the e-mail address from the patron record
- Add comment: Jasper@catsrule.net no such user ss RCLS 5/8/14
What you should do in the libraries in order to update the patron record:
- Verify a good e-mail address and put it back in the patron record
- Change NOTIFY VIA to EMAIL
- Remove the comment
- Set the patron status to 'Delinquent' There is no OK status, it will revert to OK after you close and re-open the patron record
Note: I should have pointed out that setting BAD_EMAIL creates an Alert to update the email.