Reference Procedures: Purchase Requests / Holds / Collection Development

What number do Robocalls come from?

According to RCLS: 

When we started using Twilio after migrating to Koha, the phone numbers did indeed change. There is only one phone number now where robocalls originate from: (845) 378-4865.  This is also the number text messages come from.

Purchase Alert (more than 3 NWC holds + zero copies with holds) 
This is a list of books with 3 or more holds with New City as the pickup location; books with zero available New City Library copies are listed at the bottom. Review regularly and purchase as necessary.

Holds that Cannot Be Filled 
This is a list of books that have New City as the pickup location, but there is no available copy in the system.  Staff should review this regularly and contact patrons as necessary.  Some holds can be moved to different editions of the book, others can be picked up via ILL with a SEAL or Worldcat request.

TOP Overdrive/Libby Holds (updated by Brian from time to time)
As circulation for digital materials increases, it can be helpful to see what our patrons want in digital format - that can even inform print selection.

LOST AND PAID (full time staff can access this at any time via their Google Drive (shared with me)

000s   Karen
100s    Karen
200s   Karen
300s   Matt
400s   Karen
500s   Karen
600s   Joe
700s   Joe
800s   Karen
900-949s   Karen
950-999s   Matt
Cookbooks  Joe
Romance Pbks  Karen
SF, Fant, Graphic Novels Karen
Mystery   Nanor
Fiction    Nanor
Large Print  Nanor
Foreign Language    Brian
Paperbacks     Nanor
Young Adult Fict & Non-fic   Mary
DVDs/Blu-Rays     Matt
Games     Matt
Periodicals    Joe
Reference  Brian
Databases   Brian
Overdrive      Brian and Mary (digital audiobooks)
Kindles (eReaders)  Brian
Local History    Joe
Children’s anything    Janet M.
Music CDs (no longer purchasing physical media - refer patrons to Hoopla)
Books on CDs/Playaways (no longer purchasing physical media - refer patrons to Hoopla or Libby)
UPDATED 12/2025