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Annual Report Guide: 8A - COVID questions

Created to move all information and reports for the 47 Libraries of RCLS to one place that is always accessible.

COVID-19 Questions CV1 - CV6

A total of 6 COVID questions have been deleted or transferred to Section 3.

CV1: Closed Outlets Due to COVID-19  

Answer Yes or No to the following question: “Were any of the library’s outlets physically closed to the public for any period of time due to the Coronavirus (COVID-19) pandemic?”  

NOTE: An outlet is considered physically closed when the public cannot access any library buildings or bookmobiles, regardless of staff access. A building can be physically closed but still offer virtual, Wi-Fi, or “curbside” services outside the building.  

 

CV2: Public Services During COVID-19  

Answer Yes or No to the following question: “Did library staff continue to provide services to the public during any portion of the period when the building was physically closed to the public due to the Coronavirus (COVID-19) pandemic?”  

NOTE: Services to the public can include activities such as  

• answering calls, emails, or texts with answers to information requests from the public; 

• hosting virtual programming or recorded content;  

• offering “curbside,” delivery (mail or drop-off), or drive-thru circulation of physical materials;  

• managing IT services to ensure external Wi-Fi access; and  

• providing other types of online and electronic services, regardless of the location of library staff when they provided services (i.e., working from home or in the building that was closed to the public).

 

CV3: Electronic Library Cards Issued During COVID-19

Answer Yes or No to the following question: “Did the library allow users to complete registration for library cards online without having to come to the library before the Coronavirus (COVID-19) pandemic?” 

NOTE: Online library cards provide users access to electronic collection materials and databases without having to be physically present at a library outlet to register for the card. Refer to the definition of Number of Registered Users (Q16.13).

Electronic cards were issued via OverDrive's get-a-card program.

In 2021 there were 4,155 OverDrive online cards issued.

 

CV4: Reference Service During COVID-19

Answer Yes or No to the following question: “Did the library provide reference service via the Internet or telephone when the building was physically closed to the public during the Coronavirus (COVID-19) pandemic?”

NOTE: Refer to the definition of Reference Transactions (Q4.18). Include references service provided via email, chat, and text.

COVID-19 Questions CV7 - CV14

CV5: Outside Service During COVID-19

Answer Yes or No to the following question: “Did the library provide ‘outside’ service for circulation of physical materials at one or more outlets during the Coronavirus (COVID-19) pandemic?”

NOTE: Includes any contactless or minimal contact provision of circulation items. Similar terms could include curbside, vestibule, or porch pickups, delivery (mail or drop-off), drive-thru, etc.

 

CV6: External Wi-Fi Access Added During COVID-19

Answer Yes or No to the following question: “Did the library intentionally provide Wi-Fi Internet access to users outside the building at one or more outlets during the Coronavirus (COVID-19) pandemic?”

NOTE: Includes “parking lot access,” bookmobiles or other mobile facilities with Wi-Fi capabilities.

 

CV7: External Wi-Fi Access Increased During COVID-19

Answer Yes or No to the following question: “Did the library increase access to Wi-Fi Internet access to users outside the building at one or more outlets during the Coronavirus (COVID-19) pandemic?”

NOTE: Includes “parking lot access,” bookmobiles or other mobile facilities with Wi-Fi capabilities. Increasing access could mean removing restrictions on sign-in authorizations, expanding router reach, leaving Wi-Fi service on 24 hours, installing or moving access points to promote or improve external access, etc.

 

CV8: Staff Re-Assigned During COVID-19

Answer Yes or No to the following question: “Did library staff work for other government agencies or nonprofit organizations instead of, or in addition to, their normal duties during the Coronavirus (COVID-19) pandemic?”

NOTE: Include reassignments to other government agencies (e.g., to process unemployment claims), as well as other activities such as the use of library staff to distribute school lunches and other materials. Volunteering during work hours would count but volunteering off hours would not.

It would be nice to add a note to explain.